Frequently Asked Questions

RefundSweep operates on a success-based model: we only take 25% of the refund amount we successfully recover on your behalf. There's no hidden fees, setup costs, or subscriptions. You pay nothing until we win your claim.

For example, if we recover a $100 refund, RefundSweep keeps $25 and you receive $75. The more we recover, the more you earn.

No. RefundSweep is completely risk-free. We don't charge you anything upfront, during the process, or if a claim fails. We only take our 25% fee when we successfully recover a refund for you. No win, no fee—that's our guarantee.

Most claims are resolved within 30-60 days from the time we file them. However, this varies by carrier and the complexity of each claim:

• Simple late-delivery claims: 30-45 days
• Lost package claims: 45-60 days
• Complex or disputed claims: 60+ days

We keep you updated every step of the way and notify you immediately when your refund is approved.

Yes. RefundSweep uses industry-standard encryption and security practices to protect your data:

• All data is transmitted over HTTPS with TLS 1.2+ encryption
• We never store payment information or sensitive credentials
• Regular security audits and penetration testing
• Compliance with GDPR, CCPA, and Shopify's API security standards

Your Shopify store remains under your control at all times. We only read shipment data—we never modify orders, inventory, or any other store settings.

To find and file claims on your behalf, RefundSweep accesses:

• Order history (dates, amounts, shipping carriers)
• Tracking information (tracking numbers, delivery status)
• Your store email for claim updates and notifications

We do NOT access customer personal information, payment methods, inventory data, or any other store settings.

RefundSweep only shares the minimum required information with shipping carriers when filing claims on your behalf. This includes:

• Tracking numbers and shipment details needed to file the claim
• Your store email for claim communication

We never sell your data to third parties, and we do not share your information with any unrelated businesses. Your data is only used to recover your refunds.

Currently, RefundSweep supports claims with the major U.S. carriers:

• UPS (all services)
• FedEx (all services)
• USPS (Priority Mail and Priority Mail Express)
• DHL Express

We're actively expanding to support additional carriers and international shipments. Check your dashboard for updates.

RefundSweep files claims for:

• Late deliveries: Packages that arrived beyond the guaranteed delivery date
• Lost packages: Shipments that never arrived or were lost in transit
• Damaged claims: Eligible carrier damage claims (varies by carrier)

Not all claims are eligible. Our system analyzes each shipment to identify valid claims based on carrier guarantees and terms of service.

No. While RefundSweep identifies high-confidence claims, carrier guarantee terms vary and not all claims are eligible for recovery:

• Carrier guarantee periods vary (typically 3-30 days depending on service level)
• Some claims may be denied due to carrier policy or special terms
• Declared value claims have limits on reimbursement
• Certain package types may have exclusions

RefundSweep only files claims we believe have a strong chance of success, and we only charge if the claim is approved. Our track record shows an average success rate of 68% across all filed claims.

Connecting is simple and takes less than 2 minutes:

1. Click "Connect your store" on any RefundSweep page
2. You'll be redirected to your Shopify admin
3. Approve the RefundSweep app (it only reads order and shipping data)
4. Return to RefundSweep and start your dashboard

That's it! We'll immediately begin scanning your shipment history for eligible claims.

RefundSweep can work alongside your own claims:

• If you already filed a claim directly with a carrier, we won't file a duplicate
• We'll track your existing claims and update you on their status
• We'll only file new claims on shipments you haven't already claimed
• If an existing claim is denied, we can help refile it with additional documentation

Let us know about any claims you've already filed—just add them to your dashboard, and we'll manage the rest.

After you connect your Shopify store, your RefundSweep dashboard shows real-time claim tracking:

• Eligible shipments: Identify which orders qualify for claims
• Filed claims: See which claims we've submitted and when
• Pending status: Track claims with the carrier in real-time
• Approved refunds: View approved refunds and payout schedules

You'll also receive email notifications for every major milestone: claim filed, claim approved, and refund processed.