Privacy Policy

Introduction

RefundSweep ("we," "us," or "our") operates the RefundSweep platform. This Privacy Policy describes how we collect, use, and disclose information when you use our service. By using RefundSweep, you agree to the collection and use of information in accordance with this policy.

Data We Access

To provide our service, RefundSweep requires access to specific data from your connected e-commerce store. This includes:

• Order Information: Details about your store's orders, including order status, items purchased, purchase date, and refund status.
• Customer Information: Basic customer details associated with orders, such as names and email addresses, necessary for identifying refund eligibility and communicating with customers regarding potential refunds.
• Product Information: Details about products sold, including SKUs, prices, and descriptions, to accurately assess refund values.
• Shipping Information: Shipping carrier details, tracking numbers, and delivery statuses to verify delivery and return events.

Purpose of Use

The data we access is used exclusively for the following purposes:

• Identifying Refund Opportunities: To automatically detect orders that may be eligible for shipping refunds based on carrier policies and delivery performance.
• Processing Refund Claims: To generate and submit refund claims to shipping carriers on your behalf.
• Communication: To communicate with you regarding your account, identified refund opportunities, and the status of refund claims.
• Service Improvement: To analyze aggregated, anonymized data to improve our service, algorithms, and user experience.

Stripe Billing

We use Stripe for payment processing and billing. When you subscribe to RefundSweep, your billing information is collected and processed directly by Stripe. RefundSweep does not store your full payment card details. Stripe's privacy policy applies to the information you provide for purchases and can be found at https://stripe.com/privacy.

No Data Sale

RefundSweep will never sell, rent, or lease your personal data or your store's data to third parties. Your data is used solely for the purpose of providing and improving the RefundSweep service to you.

Data Retention

We retain your data for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will delete your data within a reasonable timeframe, typically within [number] days, unless otherwise required by law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Objection: Object to our processing of your personal data.

To exercise any of these rights, please contact us at the email address provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.