How It Works - RefundSweep

1

Ingest shipment data

When you connect your Shopify store, RefundSweep reads your complete shipment history: carrier, tracking, ship date, guaranteed delivery date, actual delivery date (or lack thereof), package value, and insurance coverage.

We only read shipping data. We don't touch customer info, payment methods, or product details. The sync runs hourly to catch new shipments.

2

Detect late & lost

RefundSweep automatically identifies two categories of recoverable claims:

Late delivery: Package arrived after the carrier's guaranteed delivery date, but within 30 days of ship. Carriers owe compensation for late service.
Lost package: No delivery scan after 30 days. Carriers must refund lost packages fully.

We scan all incoming shipments in real-time. The moment a package qualifies, it's flagged for review.

3

High-confidence filter

Not every late or lost package becomes a filed claim. RefundSweep only files claims that pass our confidence model:

Minimum value: We don't file claims under $5. Processing cost makes smaller claims inefficient.
Carrier & reason combo: Historical win rates vary by (carrier, reason). UPS late claims win ~70%. FedEx lost claims win ~65%. If a combo has <55% win rate, we skip it.
Data evidence: Only shipments with complete tracking history and timestamps qualify. No guesswork.
No spam: We never file duplicate claims or resubmit the same order multiple times. One claim per shipment, maximum.

Result: roughly 30–40% of flagged shipments become filed claims. The rest we monitor—some may qualify later.

4

File → Track → Auto-bill

Once a claim passes the confidence filter, RefundSweep:

Files via carrier API: We submit the claim with all supporting data (tracking, dates, value) via UPS, FedEx, or USPS API.
Tracks status: Our system polls the carrier for status updates daily. You see live progress in your dashboard.
Auto-retries denials: If a claim is denied, we analyze the reason and attempt resubmission with additional data if applicable.
Auto-bills on success: Once the carrier approves and funds transfer to your merchant account, RefundSweep automatically bills 25% of the recovered amount via Stripe. You're notified immediately.

Typical timeline: claim filed → 7–14 days for carrier decision → payment to you → we bill our 25%.

Safety & authorization

What we access

✓ Shipment history (carrier, tracking, dates)
✓ Order values & delivery timestamps
✓ Your Shopify store name & account

What we don't access

✗ Customer names, emails, addresses
✗ Payment card data
✗ Product information or pricing
✗ Passwords or API credentials

Carrier authorization

When we file a claim on your behalf, carriers receive a letter from RefundSweep stating we are your authorized representative for shipping refund claims. This is standard practice in the shipping refund recovery industry.

Your store name and contact info are included in all filings. Carriers verify your shipment data against your merchant account before approving.

Roadmap: what's next

Filing today (LIVE)

UPS: Late & lost parcel claims
FedEx: Late & lost parcel claims
USPS: Late & lost parcel claims
DHL: Late & lost parcel claims

Coming soon (Q3–Q4 2025)

Amazon FBA: Reimbursement claims for damaged & lost inventory
eBay seller: Final value fee credits & shipping refunds
Regional carriers: OnTrac, LaserShip, etc.
International: IMAP & customs refunds

Honest note on carrier terms

Each carrier's service guarantee terms vary. UPS and FedEx have clear late-delivery compensation policies. USPS Parcel Select reimbursement is more limited. DHL policies change regionally. We study each carrier's published terms and only file claims that meet their documented requirements. If terms change or a carrier adds restrictions, we adjust our confidence model accordingly. Our goal is sustainable relationships with carriers, not short-term claim volume.

Real example: a RefundSweep claim

Order

#12345

Carrier

UPS Ground

Shipped

Mon, Mar 10, 2025

Promised delivery

Thu, Mar 13, 2025

Actual delivery

Tue, Mar 18, 2025

Order value

$68.50

RefundSweep's analysis

Reason: Late delivery (5 days late, promised was 3-day ground)
Passes confidence? Yes. UPS late claims have 71% historical win rate. Amount ($68.50) exceeds $5 minimum. Data is complete.
Action: Claim filed with UPS on Mar 18 at 2pm
Expected refund: ~$40–$60 (UPS typically refunds 50–75% of shipping for late service)
Timeline: UPS responds within 7–10 days. Once approved, funds hit your merchant account. RefundSweep bills 25% only then.

If approved for $45 refund:

You keep: $33.75 | RefundSweep fee: $11.25

How it works FAQ

No. You authorize RefundSweep once during Shopify connection. After that, all claims we file on your behalf are automatically authorized. You can log into your dashboard to see pending claims and opt out of specific ones if needed, but most stores just let us run.

We log the denial, analyze the reason (missing tracking, incorrect dates, outside guarantee window, etc.), and flag it in your dashboard. If there's a path to appeal or resubmit with additional data, we do it. If not, the claim is closed. Zero cost to you either way.

Yes. Your dashboard shows all pending claims with full details (order, carrier, reason, estimated refund). You can review, exclude, or bulk-file anytime. But most stores enable auto-file and just monitor progress in the live dashboard.

Not yet. Today we connect via Shopify API. We're building support for WooCommerce, BigCommerce, and custom integrations via our API. Contact hello@refundsweep.com if you want early access to non-Shopify platforms.

Initial sync of your Shopify store history takes 5–15 minutes depending on store size. After that, we pull new shipments hourly. You'll see pending claims flagged in your dashboard within 1–2 hours of a shipment qualifying for recovery.

Ready to see how much you can recover?

Connect your store in 2 minutes. Your first recovery could happen within 7 days.

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How RefundSweep finds your money.